PGfyOverview
This refund policy outlines the terms and conditions for refunds and cancellations of PGfy's services. We aim to provide clear information about when refunds are applicable and how they are processed.
Subscription Cancellation
Cancellation Terms
- You can cancel your subscription at any time
- Cancellation will take effect at the end of your current billing period
- No partial refunds for unused periods
Refund Eligibility
Eligible for Refund:
- Double charges or billing errors
- Technical issues preventing service access for over 24 hours
- Service termination by PGfy without cause
Not Eligible for Refund:
- Unused subscription periods
- Service dissatisfaction after the trial period
- Account termination due to policy violations
- Changes in business requirements or circumstances
Refund Process
How to Request a Refund:
- Contact our support team with your refund request
- Provide your account details and reason for refund
- Include any relevant documentation or screenshots
Processing Time:
- Refund requests are processed within 5-7 business days
- Credit card refunds may take additional 5-10 business days to reflect
Trial Period
We offer a free trial period for new users. During this period:
- You can test all platform features without charge
- No payment information is required for the trial
- You can cancel anytime during the trial without obligation
Special Circumstances
In exceptional cases, refund requests outside of these terms may be considered on a case-by-case basis. Contact our support team to discuss your situation.
Contact Us
For refund requests or questions about this policy, please contact us:
ThinkLogic Tech Solutions Private Limited
26A, 1st Main Rd, Electronics City Phase 1,
Electronic City, Bengaluru, Karnataka 560100
Email: help@pgfy.in
Phone: +91 80 4140 7777